Guarantee Policy

How Certtop Guarantee the High Quality?

Certtop.com provides the most competitive materials of all exams for customers, basing on the following activities:

1. Certtop Questions & Answers are compiled by a group of senior professional IT experts who consulted a lot from the latest exam and the examination points over the years，covering 100% of the knowledge points and at least 95% of the exam questions.

2. Certtop questions pool updates on schedule on the base of the change of the real exams. If there is any change of the test, we will update our product within two working days, so that to keep the question coverage would always above 95%. And Certtop will inform the corresponding customers to download the updated version in order to make sure all the customers can pass the test successfully.

3. Top-ranking service! Certtop.com provides knight service after sale. Also Certtop will help the customers to solve problems related to the technical questions. Only if our customers satisfy with our product and service, so that we can have the continuous development.

4. Full refund if you fail at the first attempt. If you have purchased our product and cannot pass at your first trial, we will provide you full refund of the purchase fee after we check all the information. In this way, we can assure your interests are not subject to any loss.

we guarantee your success at your first attempt with only understanding and mastering our studying material well, if somehow you fail the exam at the first time, we will arrange FULL REFUND for you.

Under What Conditions I can Claim the Guarantee?

Any registered user who purchased Certtop Testing Engine while fail the correspomding exam within 90 days since the purchasing date, can contact Certtop to claim this guarantee and get full refund.Exam failures that occur before the purchasing date are not qualified for claiming guarantee.The refund request should be submitted within 7 days after exam failure.

Note: The money-back-guarantee is not applicable on following cases:

1. Failure within 7 days after the purchase date. Certtop highly recommends the candidates to take at least 7 days to prepare for the exam with Certtop study material, it will make you understand the exam very well and pass the exam much more easily.

2. Wrong purchase. (Certtop.com is free from the duty of wrong purchase; the customer must confirm they choose the correct exam)

3. Free exam. (No matter failed or wrong choice)

4. Expired order(s). (Out of 90days from the purchase date)

5. Retired exam.(For customer who use our current product to attend the exam which is already retired.)

6. Labs only.(For the customer who bought only labs of the exam, we do not offer money back guarantee.)

7. Hard copies only. (Hard copies are provided as an additional service. It has the same content with test engine and not sold separately. So the money back guarantee does not cover the hard copies.)

8. Products on sale. (Products that are sold at a reduced price; or given for free)

9. Different names.(Candidate's name is different from payer's name.)

*For above No.1and No.5 conditions, you can get one free exam from Certtop.
*For those who give up the right of claiming refund but want to exchange into other exams, Certtop would like to provide two free exams for compensation.

For the above cases and the ones do not appear but involved with the guarantee policy, Certtop.com reserves all rights of the final explanation.